Shipping policy
Where We Deliver
We deliver to residential and business street addresses throughout Australia, subject to carrier coverage and product restrictions.
We are currently unable to deliver to PO Boxes, parcel lockers, military addresses or locations that our carriers cannot safely or reasonably access. Some oversized products, including long tracks and rods, may have limited delivery coverage.
If your address is in a remote or difficult-to-service area, we may contact you before dispatch if an additional carrier charge or an alternative delivery arrangement is required. We will not charge an additional amount without first notifying you and obtaining your agreement. If no reasonable delivery option is available, you may cancel the affected item for a full refund.
Delivery Charges
Curtains, Blinds & Hardware
- Orders under A$300: A$39.99
- Orders between A$300 and A$399: A$29.99
- Orders of A$400 or more: Free Delivery
Fabric Swatches & Sample Books
Sample Books
- Australia: A$9.99–A$14.99
Individual Swatches
- A$9.99
Delivery Protection (Optional)
Delivery Protection provides additional cover for eligible orders against loss, damage and delivery issues while in transit.
What’s Covered
Delivery Delays
Claim up to A$7.5 if your parcel is not delivered within:
- 10 days of dispatch for deliveries within Australia
- 30 days of dispatch for international deliveries
Damage in Transit
Claim up to the full value of the affected item(s) if your order arrives damaged.
Lost Parcels
Claim up to the full order value if your parcel is not delivered within:
- 30 days of dispatch for deliveries within Australia
- 60 days of dispatch for international deliveries
Supporting evidence may be required when submitting a claim.
For assistance, please contact support@twopagescurtains.au.
Estimated Order-to-Delivery Timeframes
The estimates below run from order confirmation to delivery and include the usual manufacturing and transit time. They are guides, not guaranteed delivery dates.
| Product Type | Estimated Delivery Time |
| Fabric Swatches & Sample Books | 3–7 Working Days |
| Custom Curtains | 7–14 Working Days |
| Bamboo Blinds | 10–15 Working Days |
| Plain Roman Blinds | 12–18 Working Days |
| Other Roman Blinds | 18–25 Working Days |
| Roller, Zebra, Cellular Blinds & Venetian Blinds | 12–18 Working Days |
An estimated delivery date shown on a product page, at checkout or in an order confirmation is an estimate unless we expressly agree to a guaranteed date in writing.
Timeframes may be longer during promotions, peak seasons, Australian or manufacturing-location public holidays, severe weather, carrier disruptions, customs processing or other events outside our reasonable control. If we become aware of a material delay, we will provide updated information and work with you on an appropriate solution. Nothing in this section limits any rights you may have under the Australian Consumer Law if we cannot supply within an agreed or reasonable time.
Order Confirmation, Dispatch and Tracking
Please check your product selections, measurements and delivery address carefully before submitting your order. We may contact you to confirm information needed for production or delivery. A delay in receiving required information may delay your order.
When your order is dispatched, we will send a shipping confirmation with tracking details where tracking is available. We select the carrier based on the delivery location, parcel dimensions and service availability. Carriers may include DHL, FedEx, UPS and local Australian delivery partners.
Orders containing different product types may arrive in separate parcels and on different days. Long tracks, rods and other oversized hardware may be shipped separately from curtains or blinds.
GST, Duties and Import Charges
All prices displayed on the TWOPAGES Australia website are in AUD and INCLUDE GST.
For most deliveries to Australia, duties and taxes are prepaid by TWOPAGES, meaning no additional charges are normally required upon delivery. In the unlikely event that Australian Customs or the carrier requests additional charges, please contact our Customer Support Team at support@twopagescurtains.au before making any payment.
Delivery Address Changes
Contact us immediately if you need to correct a delivery address. We will try to help, but we cannot guarantee an address change after production or fulfilment has begun. Once a parcel has been collected by the carrier, an address change may be unavailable or may attract a carrier redirection fee.
We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, but we will provide reasonable assistance. Any reasonable redelivery, redirection or return-to-sender cost caused by incorrect details, repeated failed delivery attempts or an unjustified refusal of delivery may be charged to the customer after we explain the charge.
Receiving Your Delivery
Please inspect the outer packaging and products as soon as reasonably possible after delivery. If a parcel appears damaged, photograph the packaging before opening it and retain the packaging while we assess the issue.
If an item is damaged, faulty, missing or incorrect, contact us promptly with your order number, a description of the issue and clear photographs or video where reasonably available. Reporting transit damage within 7 days helps us investigate with the carrier, but this request does not limit your rights under the Australian Consumer Law.
Delayed, Lost or Damaged Parcels
If tracking has not updated or the parcel has not arrived within the estimated timeframe, contact us and we will investigate with the carrier.
Where we confirm that an order has been lost or damaged in transit before delivery, we will provide an appropriate remedy, which may include a replacement or refund. You are not required to purchase optional delivery protection to receive remedies available under the Australian Consumer Law.
Authority to Leave and Missed Delivery
Where you or the carrier authorise a parcel to be left without a signature, the carrier may leave it in the nominated location. Please choose a secure location. Any exclusion of liability for an authority-to-leave delivery applies only to the extent permitted by law.
If no one is available to receive a delivery, the carrier may leave instructions for redelivery or collection. Carrier storage, redelivery or return fees may apply where delivery cannot be completed after reasonable attempts.
