Warranty
Shop with Confidence
At TWOPAGES Australia, our goal is to make ordering made-to-measure window furnishings simple, enjoyable and worry-free. Every product is crafted with care, and we are committed to providing quality products and helpful service from selection through to installation.
To help you order with confidence, we offer:
- Free fabric samples so you can experience the texture and colour in your own home before ordering. Delivery charges may apply.
- Expert measuring and product guidance to help you choose the most suitable solution for your windows.
- 30-day return support for eligible voluntary return requests. Please refer to our Returns & Refunds Policy for full conditions and eligibility.
- Comprehensive installation guides for curtains and blinds. We recommend following the instructions carefully to support safe installation and optimal product performance.
Please note that a difference based solely on personal fabric, colour or texture preference is not considered a product fault. Custom-made products cannot be returned or exchanged for change of mind where they have been manufactured according to the confirmed order.
We strongly recommend ordering available fabric samples before purchasing. This does not affect your rights where a product is faulty, materially different from its sample or description, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Limited Warranty
TWOPAGES Australia stands behind the quality of its materials and workmanship.
Warranty coverage and warranty periods vary by product. The warranty applicable to your purchase will be stated on the relevant product page, order confirmation or warranty documentation supplied with the product.
If there is any inconsistency between this general Warranty Policy and a product-specific written warranty, the product-specific warranty will apply to the extent that it provides additional benefits. Nothing in either document limits rights that cannot be excluded under the Australian Consumer Law.
What Is Covered
Subject to the applicable product-specific warranty, this Limited Warranty covers defects in materials or workmanship that arise during normal use within the stated warranty period.
If we confirm that a product has a defect covered by this Limited Warranty, TWOPAGES Australia may:
- repair the product;
- alter or remake the affected part;
- provide a replacement component;
- replace the product; or
- provide another appropriate remedy.
The remedy provided under this Limited Warranty will depend on the nature of the issue, product availability and the applicable product-specific warranty.
This does not limit your right to choose a refund or replacement where the product has a major failure under the Australian Consumer Law.
What Is Not Covered
To the extent permitted by law, this Limited Warranty does not cover problems caused by:
- normal wear and tear;
- gradual fading, discolouration or ageing caused by sunlight or environmental exposure;
- reasonable variations in natural materials, fabric texture, weave, grain, colour or dye lot;
- incorrect measurements or selections supplied by the customer;
- improper or unsafe installation;
- failure to follow the supplied installation, operation or care instructions;
- misuse, abuse, negligence or accidental damage;
- exposure to excessive moisture, mould, chemicals, heat, insects or pets;
- unauthorised alterations, modifications or repairs;
- use of incompatible components or accessories; or
- events or conditions outside the reasonable control of TWOPAGES Australia.
An exclusion applies only where and to the extent that the excluded event caused or contributed to the issue.
These exclusions do not remove any rights or remedies that cannot be excluded under the Australian Consumer Law.
Installation and Care
Products must be measured, installed, operated and maintained in accordance with the instructions supplied by TWOPAGES Australia.
Installation should be completed by a competent person using fixings suitable for the relevant wall, ceiling or window structure. Electrical work must be performed by an appropriately licensed professional where required.
Damage caused by incorrect installation is not covered by this Limited Warranty where the installation was arranged independently by the customer.
Where TWOPAGES Australia supplied or arranged the installation service, this exclusion does not apply to problems caused by that service.
How to Make a Warranty Claim
To make a warranty claim, contact:
TWOPAGES Australia
Email: support@twopagescurtains.au
Please provide:
- your order number or other proof of purchase;
- a description of the issue;
- the date the issue was first noticed;
- clear photographs or video showing the issue; and
- any other information reasonably required to assess the claim.
Please do not alter, repair, dispose of or return the product until we have provided instructions.
We may assess the claim using photographs or video, request further information, arrange an inspection, send a replacement component or ask for the affected product to be returned.
Warranty Claim Costs
There is no fee to submit a warranty claim.
Where a claim is accepted under this Limited Warranty, TWOPAGES Australia will bear the reasonable costs associated with providing the approved warranty remedy, including reasonable delivery or return freight costs.
If a product can be posted or easily returned, we may ask you to pay the return postage initially. If the product is confirmed to have a covered defect, we will reimburse the reasonable return postage. Please retain your receipt.
For a product that is large, heavy, installed or difficult to remove or return, we will arrange collection or otherwise bear the reasonable return cost where required by law.
If an assessment confirms that the product does not have a covered defect, we may charge a reasonable collection or inspection cost only where we gave you an estimate of that cost before collection.
Replacement Products and Components
Where a replacement product or component is provided, it will normally be the same as the original product.
If the original product, fabric, colour or component is no longer available, we will discuss a reasonably equivalent alternative with you before proceeding.
Reasonable differences may occur between the original and replacement product due to changes in materials, production batches or product availability.
Any replacement provided under this Limited Warranty will be covered for the remainder of the original warranty period unless the applicable product-specific warranty states otherwise.
This does not limit any rights that may continue for a reasonable period under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by this Limited Warranty are in addition to other rights and remedies available to you under the Australian Consumer Law.
Consumer guarantees may continue to apply after the stated Limited Warranty period has expired. The length of time for which those guarantees apply depends on factors including the nature, price, quality and expected durability of the product.
Contact Us
For warranty enquiries or assistance with a product issue, contact:
TWOPAGES Australia
Email: support@twopagescurtains.au
