Privacy Policy
TWOPAGES (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you use our website, place an order, create an account, contact us or otherwise interact with our products and services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Personal Information We Collect
The personal information we collect depends on how you interact with us and the products or services you use.
| Category | Examples |
|---|---|
| Personal and Contact Information | Name, physical or delivery address, email address, account details, online identifiers, IP address and social media profile IDs. |
| Financial Information | Payment-related information associated with your transaction, including credit card, debit card or bank account information where applicable. Payment information may also be processed directly by third-party payment providers. |
| Shopping and Transaction Information | Products you have searched for, viewed, added to your basket or purchased, as well as your shopping and purchase history. |
| Demographic Information and Preferences | Information such as gender, preferences, interests, date of birth, general geographic location, favourite products and lifestyle information, where you provide it or where it is otherwise collected through your interactions with our services. |
| Device and Browsing Information | Browsing and click activity, pages and features you interact with, browser type, device information, operating system and referral source. |
| Audio and Visual Information | Recorded customer service calls and video meetings, where applicable. |
| Feedback and Support Information | Comments, feedback, enquiries and other information you provide when contacting us about our products or services. |
| Inferences and Preferences | Information we may infer from your interactions with our website and services, such as your interests and likely product preferences. |
We aim to collect only personal information that is reasonably necessary for our business activities and the products and services we provide.
How We Collect Personal Information
We may collect personal information directly from you, automatically through your use of our website, or from third parties.
Directly from You
We may collect personal information when you place an order, create or manage an account, complete a form, contact our customer service team, provide feedback or a review, participate in a promotion, or otherwise interact with us.
Automatically Through Our Website
When you use our website, certain information may be collected automatically through cookies, pixels and similar technologies, including information about your device, browser, IP address and how you interact with our website.
From Third Parties
We may receive personal information from service providers, business partners, social media platforms and other third parties that assist us with services such as payment processing, order fulfilment, delivery, website hosting, customer support, analytics, marketing and advertising.
We may also derive or infer information about your interests and preferences based on your interactions with our products and services.
How We Use Your Personal Information
We may use your personal information to:
- Process transactions and fulfil and deliver your orders.
- Create and manage your account.
- Communicate with you about orders, enquiries and customer support.
- Send service-related notices and updates.
- Personalise and improve our website, products, services and customer experience.
- Understand how customers use our website.
- Send newsletters, promotions and special offers where permitted by law and in accordance with your communication preferences.
- Measure and improve our marketing and advertising.
- Maintain the security and integrity of our website and services.
- Prevent, detect and investigate fraud, misuse or potentially unlawful activity.
- Verify your identity where necessary.
- Comply with applicable laws and legal obligations.
- Respond to lawful requests from courts, regulators, government agencies or law enforcement authorities.
- Enforce our terms, policies and legal rights.
- Carry out other purposes consistent with this Privacy Policy or otherwise permitted or required by law.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business, provide our products and services, or comply with applicable law.
We do not sell your personal information to third parties for their own independent marketing purposes.
Service Providers and Business Partners
We may disclose personal information to third parties that assist us with:
- Website hosting and technology services.
- Payment processing.
- Order fulfilment and delivery.
- Customer support.
- Data analytics.
- Email communications.
- Marketing and advertising.
We may also disclose information to strategic partners in connection with promotions or business opportunities where you choose to participate or where otherwise permitted by law.
Advertising and Analytics Partners
We may make information available to advertising, social media and analytics providers to help us understand website usage, measure advertising performance and provide advertising that may be relevant to your interests.
This may involve cookies, pixels and similar technologies.
Corporate and Legal Disclosures
Personal information may be disclosed in connection with an actual or proposed merger, acquisition, reorganisation, sale or transfer of all or part of our business or assets.
We may also disclose personal information to courts, regulators, government authorities, law enforcement agencies or other relevant parties where required or permitted by law, including to protect our legal rights or the rights, property or safety of our customers or others.
Overseas Disclosure
Some of our service providers, business partners or technology providers may operate outside Australia. As a result, personal information may in some circumstances be disclosed to recipients located overseas.
Where the Australian Privacy Principles apply to an overseas disclosure, we will take reasonable steps as required by applicable Australian privacy law.
If you would like further information about the overseas handling of your personal information, please contact us at support@twopagescurtains.au.
Cookies and Similar Technologies
We use cookies, pixels and similar technologies to operate our website, remember your preferences, understand how our website is used and support our marketing activities.
Essential Cookies
Essential cookies are used for functions such as secure login, maintaining your shopping basket, checkout and transactions.
Personalisation Cookies
Personalisation cookies are used to remember preferences such as language, currency and display settings.
Analytics Cookies
Analytics cookies are used to understand website traffic, visitor behaviour and website performance so that we can improve our services.
Marketing Cookies
Marketing cookies are used to understand interests, measure marketing performance and provide advertising that may be more relevant to you.
We may also use your IP address to determine your approximate location for currency display purposes and store your selected currency in a session cookie so that it remains consistent while you browse.
You can manage available cookie preferences through our cookie settings or your browser controls. Disabling certain cookies may affect how some parts of our website function.
For more information, please refer to our Cookie Policy.
Marketing and Your Choices
Where permitted by law and in accordance with your communication preferences, we may send you information about TWOPAGES products, offers, promotions or services that may be of interest to you.
Commercial electronic messages are sent in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth).
You can opt out of promotional emails at any time by:
- Using the unsubscribe option included in the email.
- Contacting us at support@twopagescurtains.au.
We will action valid unsubscribe requests within the timeframe required by applicable law.
Even if you opt out of marketing, we may still send necessary service-related communications, such as order confirmations, delivery updates and responses to your enquiries.
If you have a TWOPAGES account, you may review or update certain account information by logging into your account or contacting us.
Accessing and Correcting Your Personal Information
Subject to applicable Australian privacy law, you may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us at support@twopagescurtains.au.
We may ask you to verify your identity before providing access to or correcting personal information.
We will respond within a reasonable period as required by applicable law.
In some circumstances, we may be permitted or required to refuse a request. Where required, we will explain our decision and provide information about how you may make a complaint.
How We Protect and Retain Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We use technical and organisational security measures appropriate to the nature of the information and systems involved. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.
When personal information is no longer required for a permitted purpose and we are not required by law or a court or tribunal order to retain it, we will take reasonable steps to destroy it or ensure that it is de-identified.
Data Breaches
We maintain processes for responding to suspected or confirmed data breaches.
Where the Notifiable Data Breaches (NDB) scheme under the Privacy Act applies and an eligible data breach occurs, we will take the steps required by applicable Australian law. This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Children's Privacy
Our website and services are not intended for use by anyone under the age of 18, and we do not knowingly collect or solicit personal information from anyone under 18.
If you are a parent or guardian and believe that a person under 18 has provided personal information to us, please contact us at support@twopagescurtains.au.
Third-Party Websites
Our website may contain links to third-party websites or services that are not operated or controlled by TWOPAGES.
This Privacy Policy does not apply to those independent third-party websites or services, and we are not responsible for their privacy practices.
We encourage you to review their privacy policies before providing personal information.
Privacy Complaints and Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, or if you would like to make a privacy complaint, please contact us at:
TWOPAGES Australia
Email: support@twopagescurtains.au
Please provide enough information for us to understand and, where relevant, investigate your request or complaint.
We will consider privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, website and services, business operations, or applicable laws and regulatory requirements.
Any revised Privacy Policy will be published on our website. We encourage you to review this Privacy Policy from time to time.
