Frequently Asked Questions
Orders & Purchases
How to order?
How to order?
Ordering with us is simple and smooth! Just follow these quick steps:
- Customise Your Product: Select your favourite style and choose your preferences such as colour, dimensions, lining, and header type. Adjust the quantity to fit your windows.
- Add to Cart: Once you're happy with your choices, click “Add to Cart” to save your selections.
- Review Your Cart: Take a quick look at your items. You can easily update quantities or remove items here. When you're ready, click “CHECK OUT”.
- Enter Shipping & Payment Details: Please fill in your delivery address, preferred shipping option, and payment method.
- Place Your Order: Double-check your details, apply any discount code you may have, and click "Pay now" to complete your purchase.
Once completed, an order confirmation email and tracking updates will be sent straight to your inbox. For any questions along the way, please feel free to reach out to our support team at support@twopagescurtains.au.
How do I cancel or edit an order?
How do I cancel or edit an order?
If you notice an error in your delivery address or contact number, please contact us as soon as possible with your order number. Our support team can check your order status and assist with update requests where possible.
- A Gentle Note on Custom & Made-to-Order Products: Because custom window treatments enter production shortly after an order is placed, cancellations or changes for a change of mind cannot be guaranteed after 24 hours. Please be assured that this does not affect your statutory rights under the Australian Consumer Law should your product arrive damaged, faulty, or incorrect.
How do I remove items from my cart?
How do I remove items from my cart?
You can remove an item by clicking the "-" (minus) button or selecting "Remove". You can also type your preferred number directly into the quantity box.
Where is my order confirmation?
Where is my order confirmation?
Once your purchase goes through, an automated order confirmation will be emailed to you right away. If it hasn't appeared in your inbox within a few minutes, please check your junk or spam folder. If you still cannot locate it, please contact support@twopagescurtains.au for assistance.
What if I haven't received an order number?
What if I haven't received an order number?
If your order confirmation or reference number hasn't arrived, we kindly recommend trying the following:
- Verify Your Email Address: Check that the email address used at checkout matches your account email and contains no typos.
- Check Spam/Junk Folders: Email filters may occasionally move automated emails to spam.
- Contact Our Support Team: If your details are correct but no confirmation is received, please reach out to support@twopagescurtains.au so we can locate your order details.
How can I view my placed order?
How can I view my placed order?
Simply sign in to your TWOPAGES account to view your full order history. If your recent order is not showing up, please send a message to support@twopagescurtains.au, and our team can assist with your account query.
How can I track my order?
How can I track my order?
You can track your package anytime by clicking the tracking link in your dispatch confirmation email, or by logging into your account and visiting the "My Orders" tab.
What if my order arrives incomplete?
What if my order arrives incomplete?
If some items appear to be missing, please check your shipping confirmation email—larger orders are sometimes dispatched in separate packages to ensure safe transit. If all items were scheduled to arrive together, please contact customer service with your order number so we can investigate the shipment status.
What should I do if there's a problem with my order?
What should I do if there's a problem with my order?
If your order arrives damaged, defective, or with missing pieces, please contact us right away via email, phone, or our online contact form. Providing your order number along with a few clear photos will help us review and process your issue under our warranty and statutory obligations.
Can I exchange an item?
Can I exchange an item?
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
- Change of Mind: Because custom products are tailored specifically to your unique measurements, exchanges or returns for a change of mind cannot be accepted once production has been completed according to your specifications.
- Faulty, Damaged, or Incorrect Items: If your item arrives damaged, defective, or not as ordered, you are entitled to a repair, replacement, or refund in accordance with consumer rights. Please contact support@twopagescurtains.au within 3 days of receiving your package. Please keep all original packaging intact and attach clear photos of the issue to assist with your claim.
Why isn't my discount code working?
Why isn't my discount code working?
If your promotional code isn't applying at checkout, please check:
- Has the discount code passed its expiry date?
- Does your order meet specific product requirements or minimum spend thresholds?
- Is the code exclusive to registered trade account holders?
If you need further help, please contact support@twopagescurtains.au for assistance.
Can I combine discount codes?
Can I combine discount codes?
Our system only supports the application of one discount code at a time. However, you can combine a single discount code with a gift card on your purchases for added savings.
How do I request a price quote?
How do I request a price quote?
Custom pricing is automatically calculated based on your selected fabric, dimensions (in cm), and heading style. Simply enter your desired measurements on any product page, and your quote will update instantly.
Do you have physical stores in Australia?
Do you have physical stores in Australia?
We currently operate as a dedicated online retailer to bring you high quality at competitive prices. Physical locations in Australia may be explored in the future.
Specs & Measuring Guide
Curtain - Measuring Instruction
Curtain - Measuring Instruction
Curtain measuring instruction visit here.
Understand "Width of Pleated Curtains"
Understand "Width of Pleated Curtains"
To give your curtains that luxurious, full drape, extra fabric density is built into each finished width by default:
- Pinch Pleat, Tailored Pleat, French Pleat, Goblet Pleat, Back Tab Pinch Pleat, Inverted Box Pleat: Built with 2.0× fabric fullness.
- Triple Pleat, Triple Tailored Pleat, Triple French Pleat: Built with 2.3× fabric fullness.
Please note: Finished panel width is measured from the centre of the leftmost pleat to the rightmost pleat when fully extended (returns excluded).
Double-Width Curtains & Vertical Seams
Double-Width Curtains & Vertical Seams
To cover wide window spans elegantly, double-width curtains are crafted by joining two fabric panels. This creates a vertical seam (splice-up). Because fabric rolls have standard width limits, joining fabrics is standard practice to deliver full coverage. If you have questions about seam placement, please email support@twopagescurtains.au.
Curtain Stack Width
Curtain Stack Width
Stack width refers to the space your curtains occupy when drawn completely open. TWOPAGES curtains typically require a stack width of roughly 20%–30% of your total ordered width, depending on fabric weight and pleat style.
Default Return Size
Default Return Size
Our standard return size (the side tuck-back distance from wall to rod) is 5 cm (approx. 2 inches).
Blockout Curtain Options
Blockout Curtain Options
We offer two light-blocking solutions:
- Custom Curtains with Blockout Lining: Add a light-blocking liner to any decorative fabric to enjoy your preferred design with enhanced light control.
- 100% Blockout Curtains: Crafted from inherently light-blocking woven fabric that offers room darkening without requiring an extra liner.
Included Curtain Hooks Guide
Included Curtain Hooks Guide
Pleated curtain orders include specific pin hooks according to heading style (curtain tracks, rods, and rings sold separately):
- Pinch Pleat, Tailored Pleat, Triple Pleat, Triple Tailored Pleat: Includes 9 cm (3.5") plastic adjustable pin hooks, allowing up to 7.5 cm (3") height adjustment.
- French Pleat, Triple French Pleat: Includes 10 cm (4") plastic adjustable pin hooks (up to 7.5 cm height adjustment) or metal pin hooks.
- Goblet Pleat, Inverted Box Pleat: Includes metal pin hooks in fixed positions.
Memory Shaping / Heat Setting
Memory Shaping / Heat Setting
Memory shaping is a heat-treatment technique that trains curtain fabrics to hold neat, uniform vertical waves from top to bottom.
Minimum Recommended Width for Eyelet Curtains
Minimum Recommended Width for Eyelet Curtains
For optimal aesthetic drape, a minimum width of 56 cm (approx. 22 inches) is recommended for eyelet headers.
Ordering Unstitched Fabric
Ordering Unstitched Fabric
To purchase fabric by the metre, please email support@twopagescurtains.au with your chosen fabric code, colour name, and required length/width in metric measurements. A custom quote can be provided upon request.
Same-Colour Lining
Same-Colour Lining
A same-colour lining uses identical fabric on both the front face and back lining, giving your window a seamless appearance from both indoors and outdoors.
Pinch Pleat vs. Tailored Pleat
Pinch Pleat vs. Tailored Pleat
- Pinch Pleat: Stitched together slightly lower down at the base of the fold for a classic, pinched look.
- Tailored Pleat: Stitched securely at the very top edge, allowing the pleat to flare open smoothly.
Ordering Width for S-fold Curtains
Ordering Width for S-fold Curtains
- Single Panel: Order your total track width (e.g. 300 cm). The panel will be crafted using 600 cm of fabric (200% fullness) to form smooth, continuous waves.
- Pair (Two Panels): Order your total track width (e.g. 300 cm). You will receive two 150 cm panels, each crafted with 300 cm of fabric to ensure consistent wave depth across both sides.
Quantity & Packaging Details
Quantity & Packaging Details
Unless explicitly specified as a "Pair" on the product page, our curtains are priced and sold per single panel (Quantity 1 = 1 Panel).
How to Adjust Plastic Pin Hooks
How to Adjust Plastic Pin Hooks
To lower your curtain height, slide the hook downwards. To raise it, slide the hook all the way down to remove it from the bottom channel, then re-insert it into your preferred slot height from the top.
Installing Flat Hook Headers
Installing Flat Hook Headers
Insert flat hooks evenly into the pocket tape along the back of the curtain header. Ensure they align with your track gliders or rings before hanging for a balanced finish.
Dark Needle Marks on Light Coated Blockout Fabric
Dark Needle Marks on Light Coated Blockout Fabric
A Quick Helpful Tip: Coated blockout linings feature a continuous light-blocking coating. During stitching, minor friction from the sewing needle may occasionally leave tiny dark pinhole marks along the top header seam. This is a normal physical characteristic of functional coated textiles and does not affect the light-blocking capability, strength, or performance of your curtains.
Roman Blinds Measuring Instructions
Roman Blinds Measuring Instructions
Check out our Roman Blind measuring guide here.
Roman Blind Options & Controls
Roman Blind Options & Controls
Our Roman Blinds offer a range of customisable options to suit your personal style and practical needs. The key differences are in the choice of fabrics, headrails and operating systems:
- Fabrics: Choose from a wide selection of fabrics, including classic linen, natural cotton and textured designs. Select the fabric that best complements your décor and provides the level of light control you’re looking for.
- Headrails & Operating Systems: Choose from a Wooden Headrail (Cordless), Metal Headrail (Cordless), or Metal Headrail with Cord Lift / Chain Control.
Roman Blind - Folded Height of Roman Blinds
Roman Blind - Folded Height of Roman Blinds
The stack height will vary slightly based on the size of the Roman Blinds as well as the fold type. The stack height will vary from 23–36 cm (9–14 inches).
Roman Blind - Inside Mount Width Deduction
Roman Blind - Inside Mount Width Deduction
Generally, it is recommended to deduct 1 cm (3/8 inch).
Roman Blind - Inside or Outside Mount
Roman Blind - Inside or Outside Mount
Roman blinds can be installed both inside and outside the window frame.
When mounted inside, they fit within the window frame, providing a neater look and allowing the frame to remain visible.
Outside mounting places the blinds above the window frame, which can create the illusion of larger windows and give a more dramatic appearance.
Bamboo Blind - Bamboo Blind Care
Bamboo Blind - Bamboo Blind Care
Dust them regularly with a soft cloth or a vacuum brush attachment. Avoid using water, as it can damage the material. Regular care ensures they stay clean and attractive for a longer time.
Bamboo Blind - Bamboo Blinds Block Sunlight
Bamboo Blind - Bamboo Blinds Block Sunlight
Yes, bamboo blinds can block sunlight to a certain extent. They are designed to provide some level of light filtering or room darkening (if they have blockout lining), depending on their design and material. For example, this product is available in darker colours for more sun-blocking features.
However, it’s worth noting that, in general, bamboo blinds might not provide the same level of light blockage as blockout curtains or blinds.
Bamboo Blind - No-Drill Mount Bamboo Blinds
Bamboo Blind - No-Drill Mount Bamboo Blinds
Yes, we provide no-drill mounting brackets (drill-mount brackets also included) for inside-mount cordless bamboo blinds that are between 45.7–127 cm (18–50 inches) in width.
Motorised Blind - Size Limit for Motorised Blinds
Motorised Blind - Size Limit for Motorised Blinds
The size limits vary depending on the type of motorised blinds:
- Motorised Bamboo Blinds:
Width Range: 61–160 cm (24–63 inches);
Length Range: 40.6–160 cm (16–63 inches) - Motorised Roman Blinds:
Width Range: 55.9–248.9 cm (22–98 inches);
Length Range: 61–248.9 cm (24–98 inches).
Motorised Blind - Remote Channel Options
Motorised Blind - Remote Channel Options
1-Channel Remote:Controls ONE single blind independently.
(Recommended for customers purchasing one blind for a room.)
15-Channel Remote:Channel 0: Controls all paired blinds simultaneously.
Channels 1-15 :Each channel is assigned to control one specific blind, enabling you to manage up to 15 blinds individually.
(Ideal for customers managing multiple blinds in the same room.)
Motorised Blind - Electric Headrail Charging & Remote Control Battery Replacement Frequency
Motorised Blind - Electric Headrail Charging & Remote Control Battery Replacement Frequency
Every 2-3 months, depending on usage.
General - Understand “Width/Height Fraction”
General - Understand “Width/Height Fraction”
Width/Height Fraction refers to the fractional part of a measurement, helping you specify exact dimensions for your blinds. For example, if your desired blind width is 103.2 cm (40.625 inches), you’d choose 40 for the whole number and 5/8 for the fraction.
How to Use Fraction Options:
Match the decimal part of your measurement to the closest fraction
- 0.000 = 0
- 0.125 = 1/8
- 0.250 = 1/4
- 0.375 = 3/8
- 0.500 = 1/2
- 0.625 = 5/8
- 0.750 = 3/4
- 0.875 = 7/8
General - Sample Size
General - Sample Size
10.2 × 15.2 cm (4 × 6 inches)
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Shipping Fee Charge
Shipping Fee Charge
View the charge of shipping fee here.
Shipping Method
Shipping Method
Fabric swatches and booklets are shipped by Carrier DHL eCommerce or USPS. Mailbox delivery, no signature required.
Curtains and Blinds are shipped by carrier DHL Express, FedEx, UPS and Royal Mail. Door-to-door service. It might need your receive signature to ensure safe delivery.
To know more, visit our Shipping Policy page.
Countries We Ship to
Countries We Ship to
We ship worldwide. To know more, visit our Shipping Policy page.
Shipping to P.O. Box?
Shipping to P.O. Box?
We do not ship to P.O. Boxes or military addresses. Orders must be shipped to physical street addresses, such as homes or offices, to ensure successful delivery.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Separate Shipments
Separate Shipments
For packaging requirements, hardware and rods need to be separately shipped from curtain orders or blind orders.
Trader & Influencer
Trader - Trade Program Eligibility
Trader - Trade Program Eligibility
The TWOPAGES trade program is open to professionals in interior design, architecture, and related industries.
Sign up for the program by completing an online application and submitting supporting documents. For more information about trading, visit here.
Influencer - Collaborate with TWOPAGES
Influencer - Collaborate with TWOPAGES
TWOPAGES actively recruit influencer and brand ambassadors, for more information, please visit our Influencer page.
Payment & Account
GST & Duties
GST & Duties
All prices displayed on our Australian website are shown in AUD. Any applicable taxes and delivery charges are displayed at checkout.
If you are asked to pay an unexpected additional charge, please contact our Customer Support Team at support@twopagescurtains.au before making payment.
Cancellation
Cancellation
As all made-to-order products are custom-made according to your specifications, production begins shortly after an order is placed.
- Orders cancelled within 12 hours of purchase are eligible for a full refund.
- For cancellation requests made more than 12 hours after purchase, a cancellation fee equal to 25% of the product value will apply to cover materials, labour, and production costs already incurred.
- Once an order has entered production or has been dispatched, it cannot be cancelled.
Please carefully review all measurements, colours, fabric selections, and product specifications before placing your order.
You can visit our cancellation policy to know more details.
Payment Methods
Payment Methods
We accept payments from all major banks. If you have some concerns, kindly contact us here.
Or you can contact our Customer Support Team at support@twopagescurtains.au.
Transaction Fails
Transaction Fails
Please check your billing and payment details before trying again, or change to another payment card/ method. If it still doesn't work, please contact the relevant banks or third party payment supporters(like paypal, pingpong and payoneer) for advice.
Kindly note that one order can only be paid with one credit card. If you want to pay with different cards, please divide the items into multiple orders.
Account Concerns
Account Concerns
For issues of accounts register, log in or bot authentication.
Please kindly change to another browsers to use or switch to a stable network first then try again.
Payment Unaccepted
Payment Unaccepted
If your credit card payment is not being accepted, there could be several reasons:
- Incorrect Card Details: Double-check that you’ve entered the correct card number, expiration date, CVV code, and billing address.
- Card Restrictions: Some credit cards may restrict or block online transactions. Contact your card issuer to confirm no issues with your card.
- Technical Issues: Occasionally, technical issues with the payment gateway or your bank may prevent the transaction. Try again later or use an alternative payment method.
Receive New Arrivals Info
Receive New Arrivals Info
To receive information about new arrival products, please subscribe to our newsletter or updates. The entrance of subscribing can be found at right bottom of each page.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns & Refunds Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Return Products Limit
Return Products Limit
Fabric swatches and sample booklets are not returnable.
For more information, please visit our Return & Refund Policy page.
Return Time Limit
Return Time Limit
Any reasonable return request will be accepted and handled within 30 days upon your receipt. We remind you to check the products as soon as you receive them.
If the products come defective when they arrive, please contact us within 7 days upon receipt at support@twopagescurtains.au. We need you to provide the shipping label of the package, and photos to prove the package's status.
We will inspect the products and if we agree with you that the products are defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take).
All returned items must be in brand-new condition, unused, and with original tags and packaging.
Refund Limit
Refund Limit
Once returned items were received, we will inspect to ensure in brand-new conditiion, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take).
If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within3-10 days.
- Prior purchases are not eligible for price adjustments.
- Prior purchases are not eligible for discount refund.
- We don't offer refund to lost packages but we will send the replacement instead.
If you still failed to receive the refund in 3-10 days, it is possible that your original account has been frozen and the transaction cannot be continued. Please contact our customer service for further help at support@twopagescurtains.au
Refund Arrival Time
Refund Arrival Time
Refunded amounts are processed back to your original payment method. Typically, it takes 3-10 business days for the refund to reflect on your credit card.
