Cancellation Policy
Custom-Made Products
Custom-made products include made-to-order curtains, blinds, tracks, rods and any other product manufactured or altered to your measurements or selections.
- Within 12 hours after purchase: You may request a cancellation or change for a full refund, provided the order has not been dispatched. We will use reasonable efforts to stop production.
- More than 12 hours after purchase but before dispatch: If materials have been allocated, cut or used, or production work has begun, we may decline a change-of-mind cancellation or agree to it subject to a charge of up to 25% of the affected product price. Any charge will reflect the reasonable materials, labour, payment and administration costs already incurred and avoided costs will not be charged.
- After completion or dispatch: A custom-made order cannot be cancelled for change of mind. The Returns & Refunds Policy will apply after delivery.
Changing measurements, fabric, colour, lining, header, mount type, controls or hardware after work begins may require the product to be remade. We will tell you whether the requested change is possible and disclose any additional cost before proceeding.
Ready-Made Products and Ready-to-Ship Accessories
How to Request a Cancellation or Change
Contact us with “Urgent — Cancel/Change Order [ORDER NUMBER]” in the subject line:
TWOPAGES Australia
Email: support@twopagescurtains.au
A request is not accepted until we confirm it in writing. If we cannot stop the order before the relevant production or dispatch stage, we will explain the available options.
Refund Timing
Our Cancellation of an Order
We may cancel all or part of an order before supply if:
- a product, material or service is unavailable;
- there is an obvious pricing, description or system error;
- we cannot verify payment or required order information;
- the delivery address cannot reasonably be serviced;
- we reasonably suspect fraud or unlawful activity; or
- we cannot fulfil the order for another legitimate reason.
If we cancel, we will notify you and refund the amount paid for the cancelled item or order. We will not cancel merely to avoid honouring a consumer guarantee or because the agreed price later becomes less favourable to us.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law. In particular, the change-of-mind restrictions and cancellation charges above do not apply where you are entitled to cancel, reject goods or receive another remedy because of our failure to comply with a consumer guarantee or to supply within an agreed or reasonable time.
